Frequently Asked Questions

Answers to common questions about Kikss - authenticity, returns, shipping, and where else to find us.

Yes. Everything Kikss sells is new, sealed and 100% genuine, bought from recognised retail chains.

You have 14 days from the day you receive your order to request a return. Items must be unworn or unused, in their original condition and packaging, with proof of purchase. The buyer covers return shipping unless the item arrived faulty or incorrect. Once a return is approved, the refund is issued to your original payment method within 10 business days.

Kikss ships to all EU member states, plus the United Kingdom, Switzerland, Norway and the United Arab Emirates. Shipping uses fixed rates per region, calculated at checkout: EUR 6.95 in the Netherlands (free on orders from EUR 150), EUR 8.95 to Belgium, EUR 12.95 to all other EU countries and the United Kingdom, EUR 19.95 to Switzerland and Norway, and EUR 29.95 to the United Arab Emirates. For orders shipped outside the EU (United Kingdom, Switzerland, Norway and the United Arab Emirates), the buyer is responsible for import duties, customs fees and import VAT; these are not included in the price or shipping rate and may be collected by the carrier on delivery. Orders are dispatched within 1-2 days, including weekends, with PostNL or DHL eCommerce. Typical delivery time is about 1 day in the Netherlands and about 2-5 days to the rest of Europe; these are estimates, not guarantees.

Yes. Kikss is a registered Dutch company (KvK 80823114, VAT NL003492508B60), built on years of hands-on experience in the sneaker, streetwear and collectibles space.

Kikss sells authentic sneakers, TCG cards (such as Pokémon), collectibles, and streetwear/clothing.

Yes. Alongside the kikss.com webshop, Kikss also sells on Marktplaats, Vinted and Cardmarket.