Refund policy

At Kikss we sell authentic sneakers, streetwear, trading cards and collectibles. Below you'll find our return and refund policy, including your legal right of withdrawal under EU and Dutch consumer law. Nothing in this policy limits your statutory rights.

Right of withdrawal (14 days)
You have the right to withdraw from your purchase within 14 days of receiving your item (or, for an order delivered in several parts, the last part), without giving a reason. To withdraw, simply let us know with a clear statement before the 14 days are up, for example by email to retour@kikss.com. You may use the model withdrawal form at the bottom of this page, but you don't have to. After notifying us, you have another 14 days to send the item back.

How to return an item
Email retour@kikss.com with your order number and the item(s) you'd like to return. We'll reply with the return address and practical instructions. Contacting us first helps us process your return quickly, but any clear statement that you are withdrawing is valid. Please use "Return" and your order number as the subject line.

Condition of returned items
You may handle an item only as far as needed to establish its nature, characteristics and functioning (as you would in a shop). If an item has been handled beyond that, we may deduct the resulting reduction in value from your refund. In practice:

• Sneakers: please only try them on indoors on a clean surface and return them unworn with the original shoebox. The shoebox is part of the product for collectors; if it is missing or damaged, or used as the outer shipping box, we may deduct a reduction in value.
• Clothing & streetwear: please return items unworn, unwashed and with the original tags and packaging.
• TCG cards (singles): please return cards in the condition they were shipped in, preferably in a sleeve or top loader.
• Collectibles & graded items: please return them undamaged in their original packaging. Graded card cases (PSA, CGC, BGS, etc.) must not be opened, cracked or tampered with.

Sealed products (booster boxes, packs, bundles, cases)
Sealed products are eligible for a full refund while they are still factory-sealed. Once a seal has been broken, we can no longer verify the contents or sell the item as new. You can still withdraw, but we will deduct the reduction in value caused by opening it, which for opened TCG products can be substantial. Please only open sealed products once you're sure you want to keep them.

Refunds
We refund all payments received from you, including the original standard shipping cost, within 14 days of the day we receive your withdrawal. If you chose a more expensive delivery method than our cheapest standard delivery, we don't have to refund the extra cost. We may withhold the refund until we have received the item back or you have supplied proof that you sent it, whichever comes first. We use the same payment method you used for the original purchase, unless you expressly agree otherwise. It can take your bank or card provider a few extra days to show the refund.

Return shipping
For a withdrawal (for example a change of mind), the direct cost of returning the item is for your account. We recommend a tracked shipping method so you can show that you sent the item.

Damaged, defective or incorrect items
Please check your order when it arrives. If something is damaged in transit, defective or not what you ordered, please let us know as soon as possible at retour@kikss.com, ideally with photos of the item and its packaging; reporting transit damage promptly helps us file a claim with the carrier. We'll arrange a free repair, replacement or full refund, including return shipping. Your statutory rights for non-conforming goods (legal guarantee) always apply and are not limited by this policy.

Exceptions
Gift cards cannot be returned. This does not affect your rights if an item is defective or not as described.

Contact
Kikss, Rotterdam, Netherlands · info@kikss.com · KvK 80823114 · VAT NL003492508B60

Model withdrawal form
(Only complete and return this form if you want to withdraw from the contract.)

To: Kikss, Rotterdam, Netherlands, retour@kikss.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
_______________________________
Ordered on (*) / received on (*): ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________
(*) Delete as appropriate.