Refund policy

At Kikss we sell authentic sneakers, streetwear, trading cards and collectibles, and each of those categories has slightly different practical requirements for returns. Below you'll find our full return and refund policy, including your legal right of withdrawal under EU and Dutch consumer law.

Right of withdrawal (14 days)
You have the right to cancel your order within 14 days of receiving your item, without giving a reason. To meet this deadline, simply let us know within those 14 days that you'd like to return your order; you'll then have another 14 days to actually send the item back to us.

How to start a return
Contact us at info@kikss.com with your order number and the item(s) you'd like to return. Once your return is approved, we'll email you the return address and instructions. Please don't send an item back before requesting a return, as unannounced returns may not be accepted.

Sneakers
Sneakers must be unworn (tried on indoors, on a clean surface only) and sent back with the original shoebox, as the box is considered part of the product. If the box is missing, damaged, or used as the outer shipping box, we may deduct a value-reduction fee from your refund to reflect the lower resale value.

Clothing & streetwear
Clothing must be unworn, unwashed, and returned with all original tags and packaging attached.

TCG cards (singles)
Individual cards must be returned in the same condition they were shipped in. We recommend keeping cards in a protective sleeve or top loader for the return trip so they don't get damaged in transit.

Sealed products (booster boxes, packs, bundles, cases)
Once a sealed product is opened, we can no longer verify or resell it as new, so sealed items are only eligible for a full refund while still factory-sealed. If a sealed item is opened and then returned, we'll deduct a value-reduction fee reflecting its reduced resale value, in line with Dutch/EU consumer law on returned goods that have been used beyond what's needed to check them.

Collectibles & graded items
Collectibles such as figures and memorabilia must be returned in their original packaging, undamaged. Graded card cases (PSA, CGC, BGS, etc.) must not be opened, cracked, or tampered with, as this affects the grading company's certification and the item's value.

Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us within 48 hours at info@kikss.com with photos of the item and its packaging. We'll arrange a free replacement or a full refund, including return shipping, at no cost to you.

Return shipping
For all other returns (for example, a change of mind), return shipping is the customer's responsibility. We recommend using a tracked shipping method, since we can't refund items that get lost on their way back to us.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days; it can take your bank or card provider a little longer to show the funds. If more than 15 business days have passed since approval, contact us at info@kikss.com.

Exceptions
We're unable to accept returns on gift cards or items marked as final sale.

Questions about a specific item or order? Reach out any time at info@kikss.com — we're happy to help.